MEET PAT – WARRANTY
1. WHAT IS COVERED BY THIS DEFECTS WARRANTY POLICY
Meet PAT warrants that new products purchased either from Meet PAT direct or through authorised distributors, which are still in the possession of the initial purchaser, will be free from defects for the warranty period, subject to the terms of this Policy.
A product may be defective if Meet PAT finds that it is non-conforming in material or workmanship and if the non-conformance materially impairs the performance of the product having regard to the purpose for which it was designed and the limitations stated below.
Meet PAT will, in its unfettered discretion, either repair or replace the product
2. WARRANTY PERIOD
The following warranty periods apply to Meet PAT products and commence on the date when the product is supplied:
PRODUCTS AND APPLICABLE WARRANTY PERIOD
Permanent Water Stations – Three (3) Year
Portable Water Stations – One (1) Year
Special Products – One (1) Year
Service parts used in repairs pursuant to this Defects Warranty Policy carry the remaining balance of the repaired product or one (1) year, whichever is greater.
3. HOW TO CLAIM UNDER THIS DEFECTS WARRANTY POLICY
Please send written notice of the defective product including the date of purchase, product details and the nature of any defect to:
Products and Things Pty Ltd as a trustee for Meet Pat Unit Trust
Level 1, 419 Townsend Street
Albury, NSW, 2640, Australia
Phone: 1300 559 875
This warranty will not cover products that:
a) Include customer-specified materials or finishes that are not part of Meet PAT’s standard product range at the time of manufacture;
b) Are not installed and maintained as recommended in Meet PAT’s written installation and maintenance guidelines;
c) Have not been used in accordance with any applicable usage guidelines;
d) Have been misused or usage is in excess of normal wear and tear;
e) Have been damaged for example as a result of collision, theft or vandalism; and/or
f) Are manufactured by a third-party supplier and then resold by Meet PAT without incorporating any Meet PAT manufactured product into the third party product.
Finishes and components on Meet PAT products are updated periodically to respond to the demands and changing preferences of our customers. As a result we may discontinue some options before expiration of the Applicable Warranty Period and do not guarantee that any replacement product or part will be identical to, or match the finish of, the original.
5. AUSTRALIAN CONSUMER LAW
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Under the ACL you may be entitled to:
• A replacement or refund for a major failure and compensation for any loss and other reasonably foreseeable loss or damage; or
• Have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
• This Defects Warranty Policy gives benefits that are in addition to other rights and remedies under laws which may apply to the goods.
6. OTHER CONDITIONS
Meet PAT will not be liable for any claimed loss or damages to ground coverings, walls, foundations, fixtures or any other consequential loss due to any defective product.
The warranty does not cover product assembly or disassembly charges, visits or calls by specialised technicians, costs incurred by the customer to remove or reinstall products or costs associated with the unavailability of the product.
The production of printed materials involves many subjective decisions of matters including but not limited to colour, density, fit and finish. Where the Purchaser does not personally attend and review all proof and print production stages the decisions that Company makes will be held to be the Purchaser’s decisions. The Purchaser will indemnify and hold Company blameless should any aspect of the printed material be considered cause for rejection of the material by the Purchaser, the Purchaser’s agents or any other party. While Company will endeavour to ensure information included in printed materials is correct the Purchaser as the final responsibility for proof reading all materials and ensuring that there are no errors or omissions. Where estimates refer to delivered quantities of items such as but not limited to printed matter an acceptable variation of ±10% will apply.
Any imperfections in finishes or in natural materials used should not be considered as faults but a typical characteristic of these crafted products.
In the case of products requiring only minor rectification under warranty, Meet PAT reserves the right to supply on a “parts only” basis to the customer where appropriate. Parts may include: battens, fixings, valves etc.